(Last updated on 12 Sep, 2019)
Bout India Tours Private Limited (“Company”) recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processor.
PERSONAL INFORMATION THAT WE COLLECT
“Personal Information” shall mean any information relating to you and which is shared by you through the Website or other Sales Channels, in order to avail the services and/or products offered by us, and which is collected by us and includes without any limitation the following:
Information which you provide while subscribing to or registering on the Website, including but not limited to: (i) information about your personal identity such as name, gender, marital status, religion, age etc., your contact details such as your email address, postal addresses, telephone (mobile or otherwise) and/or fax numbers; (ii) financial information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; and (iii) payment and account information such as your account history with us including all billing information and communications, payment history etc.
Other information and documents including but not limited to:
transactional history (other than banking details) about your e-commerce activities, buying behaviour, etc.;
Technical data including your IP address, your login data, browser, location etc.;
your usernames, passwords, email addresses and other security-related information used by you in relation to our services;
Special data including details of your nationality, disability, health etc.
Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information;
information pertaining to any other traveller(s) for whom you make a booking through your registered Company’s account. In such case, you must confirm and represent that each of the other traveller(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s);
copy of User’s passport;
data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc; and
if you request the Company for transportation services then copies of your driving license and any other information which is sought by the travelling agency with which the Company is coordinating for rendering transportation services to you.
COLLECTION AND USE OF YOUR PERSONAL INFORMATION
We only collect and store the Personal Information which is necessary to assist us in conducting our business and to enable us to deliver/ provide you the services requested by you on the Website and/or at other Sales Channels. The Personal Information to be collected from you is dependent upon the services we are providing to you.
We collect only such Personal Information which has been provided voluntarily to us by you. You are required to ensure that the Personal Information you provide to us should be accurate, correct and complete. You shall ensure that the Personal Information provided by you is upto date and in case of any change, you shall promptly inform us regarding such change.
We may collect the Personal Information provided by you (i) while filling the forms or information on our Website; or (ii) while booking a tour with us; or (iii) while corresponding with us via email or call etc.. The Personal Information is presented to you at the time of making a booking to enable you to complete your bookings expeditiously.
We collect the Personal Information for the following purposes including but not limited to (“Purposes”):
provide you services and information regarding our services;
make and manage your bookings with travel service providers like hotels, airlines, pick and drop services, etc., on your behalf;
allow travel service providers to contact you, if required;
respond to your correspondence sent to us and/or travel service providers;
carry out all the associated actions in relation to your booking;
keep you informed of the transaction status;
send booking confirmations either via sms or whatsapp or email or any other messaging service;
send any updates or changes to your booking(s);
allow our customer service to contact you, if necessary;
customize the content of our website, mobile site and mobile app;
request for reviews of products or services or any other improvements;
send verification message(s) or email(s);
validate/authenticate your account and to prevent any misuse or abuse;
perform marketing and promotional activities
contact you on your birthday/anniversary to offer a special gift or offer; and
for any other purpose, with your consent.
Marketing promotions, research and programs help us to identify your preferences, develop programs and improve user experience. The Company frequently sponsors promotions to give its Users the opportunity to win great travel and travel related prizes. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and product improvements. As a registered User, you will also occasionally receive updates from us about special offers, new services offered by the Company, other noteworthy items (like savings and benefits on airfares, hotel reservations, holiday packages, car rentals and other travel services) and marketing programs. In addition, you may look forward to receiving periodic marketing emails, newsletters and exclusive promotions offering special deals. You can unsubscribe from receiving such promotional and marketing information by clicking on “unsubscribe” link provided in the concerned email.
The Company does not sell or engage in selling or trade upon any of the Personal Information of any of the User without the consent of such User.
From time to time we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the Personal Information you provide to facilitate the service(s) requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such Personal Information to assist us in making the Website the better and easier to use for our Users.
CONSENT TO OBTAIN PERSONAL INFORMATION
By accessing the Website, you hereby give an explicit consent to permit/allow the Company to use your Personal Information for processing your request and carrying out the requisite booking through Website. You may opt to revoke such explicit consent. However, once you revoke such consent, you will not be able to use or access our Website and our services.
You are entitled to withdraw the consent granted by you with respect to usage of your Personal Information by the Company, at any time. Please note, withdrawal of such consent by you would not invalidate or affect the actions taken by us on the basis of your Personal Information before withdrawal of such consent by you. Further, after withdrawal of such consent, you will not be able to use or access the Website and our services and your account on the Website may also be deleted.
You represent and warrant to us that you are above eighteen (18) years of age or any other age as permissible under the Applicable Law(s) and legally competent to grant consent for collection and processing of your Personal Information (“Eligible User”). We do not knowingly collect Personal Information of any person who is not an Eligible User. However, in case, you are traveling with a non-Eligible User, then you shall take the consent of the guardian in order to submit the Personal Information of a who is not an Eligible User. In case, we become aware that a User is not an Eligible User, we will suspend and delete the account of such User.
DISCLOSURE OF PERSONAL INFORMATION
to third party service providers for facilitation of the request initiated by you to avail our services. We, hereby clarify that the Company shall not be responsible for the privacy policies of such third party service providers.
to governmental or regulatory bodies as required under the Applicable Law(s) or where necessary for complying with a legal obligation and legitimate requests.
to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with Applicable Law(s) or to protect our legitimate interests or those of our other Users.
to protect ourselves from any liability or fraud or similar situation/circumstances.
in any other circumstance, where we have your consent
SECURITY OF PERSONAL INFORMATION
All Personal Information you provide is transmitted using SSL (Secure Socket Layer) encryption. SSL establishes an encrypted link between a web server and a browser which ensures that all data passed between the web server and browsers remain private and integral. Website has stringent security measures in place to protect the loss, misuse, and alteration of the Personal Information under our control.
We have implemented and maintain reasonable security measures to protect Personal Information of our Users and we undertake following reasonable steps to ensure protection of your Personal Information:
Implement physical, electronic and organisation security in order to protect/safeguard your Personal Information from unauthorized interference/access, misuse or disclosure;
Periodical review and update our security measures; and
Destroy or de-identify personal information which is no longer required to us.
Except as required, we will keep and store your Personal information, after deletion of your account, for a maximum of five (5) years or higher time as prescribed under the Applicable Law(s). However, upon your request, we may delete your Personal Information before expiry of the aforesaid period.
We do not currently respond to “do not track” signals as sent by your browser.
In case of any breach of data, we will promptly notify the same to you and will take reasonable measures to minimize the loss of breach and secure your Personal Information. It is hereby clarified that such notification of breach should not be understood/considered as acknowledgement of our fault or liability for such data breach.
This Clause 7 shall only apply to EU data subjects (“EU Users”) in accordance with the EU General Data Protection Regulation 2016/679 as updated from time to time. The EU Users shall have the following rights:
to access their Personal Information which is in our possession;
to rectify or amend the Personal Information in case the same is incorrect or inaccurate;
to demand deletion of their Personal Information in exercise of “right to be forgotten”. Nothing in this clause shall restrict/prevent the Company from storing the Personal Information which the Company reasonably require for its business purposes such as fulfillment of its legal obligations, compliance of Applicable Law(s), providing services under an ongoing booking etc.;
to restrict processing of their Personal Information;
to demand data portability of Personal Information provided on the Website; and
to withdraw consent for collection and processing of their Personal Information by the Company.
C-56, Nemi Nagar Extension,Vaishali Nagar, Jaipur, Rajasthan, India - 302021
10.00 am to 08:00 pm (IST)
For the purpose of this clause, “Cookies” means a piece of data that a website sends to your browser and then which is stored on your computer or other internet enabled device.
We will use the Cookies for compilation of certain data (which will not identity you personally) relating to the use of the Website like number of visits, average time spent, other data and situations during which you faced problems in accessing the Website and availing our services.
You may disable some but not all Cookies on your browser or device setting, however, the same may impact the functionality of the Website. You can change your browser setting to block all Cookies from the Website as well as third parties or block specific Cookies. In order to change your browser setting, please visit your browser’s help settings. Flash Cookies, however, cannot be removed or blocked by your web browser.
DATA PROTECTION OFFICER
You can contact the following data protection officer for the purpose of any grievance or complaint regarding your Personal Information:
C-56, Nemi Nagar Extension,Vaishali Nagar, Jaipur, Rajasthan, India - 302021
10.00 am to 08:00 pm (IST)